FAQ

A WORLD ALL YOUR OWN

Transform Guerlain Spa into a private universe for a celebration with a group of friends or for any other special occasion. It is our aim to meet your every need and expectation. Do not hesitate to contact us to customize your occasion.

TREATMENT DURATION

We respectfully request that you arrive at least 30 minutes prior to your appointment so that we may acquaint you with our facilities.

RESERVATIONS AND CANCELLATION POLICY

Appointments are confirmed with a credit card or room number. We respectfully request a minimum notification of 24 hours in advance of your cancellation. Cancellations, changes or missed appointments will be charged 100% of service when the minimum notifications times are not met. We respectfully request that you arrive at least 30 minutes prior to your appointment so that we may acquaint you with our facilities.

ENVIRONMENT

Our spa is an adult sanctuary. Guests must be 18 years or older. For your peace and privacy, cell phones and other electronic devices are not permitted.

PAYMENT METHODS

We accept all major forms of credit cards and cash payments. We regrettably do not accept contactless payment methods such as Apple Pay etc.

SERVICE CHARGE

A 20% service charge will be added to all spa treatment services. The 20% service charge will also be applied to spa package prices. The service charge is adjustable upon request. All services are subject to New York City service tax.

LOCATION

Our spa is located on the 4th floor of the Plaza Hotel. Please enter at the hotel front desk and take the left elevators to bring you to the 4th floor.