Massage & Spa Etiquette and FAQ at the Guerlain Spas

Welcome to the Guerlain Spa.  We recommend scheduling your spa experience a minimum of two weeks prior to your arrival for the most expansive selection of treatments and available appointment times.

Here are answers to often-asked questions to ensure a most comfortable and enjoyable spa experience.

 When should I arrive?

We suggest arriving 15 minutes before your appointment so you will have time to enjoy a soothing cup of tea and refreshments in the relaxation area before your treatment begins. This will allow you time to prepare for your treatment. Treatments will begin and end on time, as a courtesy to the next guest.

What should I wear?

The spa will provide you with a robe and slippers. It is recommended that you completely disrobe for your spa service. Therapists are trained in proper draping techniques so you should always feel comfortable.

Should I avoid the spa if I am pregnant?

Not at all, although you’ll want to avoid treatments using deep pressure and heat, such as Hydrotherapy, Stone Massage, and Reflexology. The Prenatal Massage is specifically designed to safely relax mothers-to-be.

Should I alert someone if I have any physical ailments, disabilities or allergies?

Absolutely. Please notify spa reservations when booking your appointments.

Will I be able to purchase products that are used during my treatments?

Our spa boutique has a full array of products that are used during treatments as well as excellent gift items to take along.

Are there any rules of spa etiquette?

To enhance your journey at the Guerlain Spa and for relaxation of all guests, we ask that everyone speak softly and refrain from using cellular phones in all public areas of the spa. The Spa is a non-smoking facility. The Spa is a very special and tranquil place. We invite you to lose yourself in its indulgences.


Appointments are confirmed with a credit card or room number. We encourage our guests to make their spa arrangements when room reservations are made to ensure that preferred appointment times are available.

Cancellation Policy

Your treatment arrangements and selected appointment times are held exclusively for you. If you find it necessary to reschedule or cancel, we respectfully request a minimum notification of 24 hours in advance. Cancellations, changes or missed appointments will be charged 100% of service when the minimum notifications times are not met.

Service Charge

To make your spa experience as seamless as possible, an 18% service charge will be added to all spa and salon treatment services. The 18% service charge will also be applied to spa package prices. The service charge is adjustable upon request.

All services are subject to New York City service tax.


Monday – Wednesday  9:00 am – 9:00 pm

Thursday – Saturday  9:00 am – 10:00 pm

Sunday 10:00 am – 7:00 pm

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